Project Overview
Retail Market Segment: Chain Drug StoresProject Name: IP Telephony System Configuration
Completion Time Frame: 8 months
Number of Locations: 1100
Customer Objective: To configure approximately 1100 systems accurately and cost-effectively, and to distribute them across the country for installation.
CrossCom National Advantage: CrossCom National's staging facility employs trained in-store technology experts. Our technicians are experienced in providing standard programming to multiple systems. In addition, our ability to install the configured product provides cost savings to the customer by reducing handoff and coordination costs.
Project Scope
ConfigurationCrossCom National began this project by understanding and documenting each required programming element. We developed a 1000 line programming process which was implemented by our staging technicians. Each programmed system was hand-tested before it was shipped into the field. Once the process was perfected, the configuration process was automated, which enabled CrossCom National to configure the systems four times faster and ramp up to the required deployment volume. Field failure for the configured product was less than 1%.