Founded in 1981, CrossCom National provides national retailers with voice, data, data network, and POS system solutions, including technology staging, asset management, installation, maintenance, cabling, rollout, and chain-wide implementation. CrossCom National is the single source partner retailers depend on to meet their in-store systems needs.
To learn more about how your experience may fit in our organization, please review the below organizational overview. For detailed position descriptions of available open positions, please visit Job Search.
Express Restore
Field Service Network Administration
Finance
Human Resources & Recruiting
Information Technology
Logistics (Warehouse)
Project Management
Pricing
Sales - Account Management
Sales - Business Development
Technical Services
Express Restore
The Express Restore division is responsible for providing the technical expertise needed to restore and refurbish a variety of systems equipment including telephony, data, and data network. Express Restore consists of various levels of technicians focused on problem diagnosis, problem resolution, and repair of equipment. The technicians work at levels ranging from general diagnosis and repair all the way down to board level diagnosis and repair using complex equipment like digital oscilloscopes, copper and fiber test equipment, etc. This group also provides services for Logistics, Quality Control, Customer Management, and Asset Recovery.
Positions: Board Level Repair Technician, Customer Service Representative, Inventory Logistics Manager, Purchasing Manager, Quality Control Clerk, Equipment Repair Technician, Shipping/Receiving Clerk, Warehouse Clerk
Field Service Network Administration
The Field Service Network Administration group manages all the complexities of sourcing field technician companies. This group identifies, qualifies and contracts all Field Service Representatives (FSR), Electrical, and Tier 1 companies throughout the U.S., Puerto Rico, and Canada. This group manages all administrative tasks involved in contracting and maintaining a vendor, insurance, payables, lift agreements, and ID badges. The Field Service department also serves as an escalation point for payable disputes as well as customer complaints and praises of vendor performance. They monitor and utilize the vendor website and vendor scorecard as a means to control and communicate with the subcontracted representatives. The mission of this group is to build and maintain a strong national network of electrical, voice, data, and structured cabling technicians to ensure consistent, high quality delivery of CrossCom National’s services.
Positions: FSR Payables Administrator, FSR Administrator, FSR Coordinator and Manager of Field Network Administration
Finance
The Finance department plays a critical role in the overall health and success of the company. Areas of expertise within the finance organization include but are not limited to; accounting, accounts receivable, accounts payable, financial analysis, purchasing, payroll, credit & collections. The overall role of finance is to report periodic financial results, provide financial controls, and assist the organization in researching, analyzing and improving CrossCom’s financial metrics.
Positions: AP/AR Clerk, Staff Accountant, Senior Accountant, Accounting Manager, Controller
Human Resources & Recruiting
The HR function is made up of many areas of expertise including but not limited to; Employee Relations, Compensation, Benefits, and Recruiting. Our HR team partners with department leaders to ensure they are making healthy and sound business decisions. The HR team provides programs and services that attract and retain the employee base that drives our success.
Positions: HR Representative, HR Generalist, HR Director, Contract Recruiter, Recruiter, Recruiting Coordinator, Recruiting Director
Information Technology
The Information Technologies group is primarily responsible for the delivery of software and hardware solutions required to support our business growth and process environment. Ninety percent of all software development is done in-house with our applications development group and all of our system support and development are conducted in-house. This group also provides solutions, such as our customer web-portal, to meet customer based requirements. This group manages and supports CrossCom National’s internal infrastructure environment to include work stations, servers, network, third party software, and wireless devices. Some of the software and database tools being used are Cold Fusion, Visual Basic, Sequel, Lotus Domino to name a few and every thing is being built under a three tier development methodology.
Positions: Applications Developer, Programmer Analyst; Systems Architect, Database Administrator, Database Analyst, Desktop Support Specialist, System Administrator, Systems Engineer, Network Analyst
Logistics (Warehouse)
The Logistics group is responsible for the management of customer owned and CrossCom National owned inventory (equipment and materials). This group works closely with our Express Restore division, project and technical service teams to acquire the proper materials and/or equipment needed in the delivery of our project or technical support services. Logistics coordinates the delivery and shipment of all products coming into and out of our warehouse facilities. This group also provides assembly services (assembly of product components/peripherals to create a single solution) for telephony, data, and data networks.
Positions: Shipping/Receiving Clerk, Assembly Technician, Purchasing Manager, Warehouse Supervisor, Logistics Manager
Project Management
The Project Management Office (PMO) is responsible for providing technical and project management expertise in the deployment of large and small scale projects. This group works directly with the customer to determine best practice solutions and develop cost models, project plans, and scopes of work for the delivery of those solutions in the customer’s environments. The PMO is ultimately responsible for the successful delivery of the project to the customer at the cost CrossCom projected.
Project Executives and Project Managers, leaders within the PMO, work together with operational teams to coordinate the project deliverables. The PMO is also responsible for making sure each of the selected teams executes against those deliverables. The PMO is responsible for assembling the right internal and external resources for customer projects including: Field Technicians, Logistics, IT, Staging/Consolidation/Assembly, Field Network Administration, and Project Coordinators (PC’s). Project Coordinators, internal resources, are critical to the success of each project. The PC’s core responsibilities include: contracting field technicians, scope review/deployment, work order management, material management, lift management, daily task/milestones, and project status.
Positions: Project Administrator, Project Coordinator, Project Manager, and Project Executive.
Pricing
The Pricing group is responsible for analyzing opportunities submitted by National Accountant Management and Business Development. Pricing reviews and expands upon Scopes of Work (SOW) submitted by customers in collaboration with the appropriate operations departments. Based on the SOW, site surveys, and participation in pilot sites, the Pricing group develops costs and gross profit margins to determine pricing to be submitted to Sales for presentation to customers. Pricing also coordinates the preparation of contracts for maintenance services, projects and installations, along with related Master Services Agreements and other related documents.
Positions: Pricing Analyst, Pricing Manager, Sales Engineer
Sales - Account Management
National Account Managers (NAM’s) are responsible for managing the customer day-to-day and growing each customer account beyond the original awarded business by identifying and securing new business from each account within their portfolio. Overall responsibilities include formulating account plans to meet objectives, sourcing and cultivating customer relationships, understanding the competitive landscape to determine winning game plans and pricing. Account Management continuously works with the delivery staff throughout the sales cycle, and fulfillment process to ensure that the customer’s expectations are met and exceeded. The primary focus Account Management is to cultivate each account and customer relationship
Positions: National Account Manager, Account Manager
Sales - Business Development
Business Development is responsible for identifying and securing new clients and business opportunities. Overall responsibilities include formulating account plans to meet objectives, sourcing and cultivating new customer relationships, understanding the competitive landscape to determine win themes and pricing, working with alliance partners, collaborating throughout the sales cycle with our delivery staff leadership to submit winning proposals, monitoring project progress and developing strong ongoing customer relationships. The primary focus of a Business Development Manager (BDM) is to secure new clients and effectively transitioning the on-going care and feeding of new clients to the Account Management organization at the end of the sales cycle.
Positions: Business Development Manager
Technical Services
The Technical Service group is responsible for break-fix call center support and integration/staging.
The Call Center support group is responsible for fielding customer service calls and providing technical expertise in the diagnosis and resolution of those calls. This group provides first and second level technical support to our customer and field technicians on varieties of equipment including telephony, data, and data networks. In the event a solution can not be provided over the phone the call is dispatched to one of our field technicians for on-site resolution.
The Staging and Integration group is responsible for providing technical expertise around the integration and configuration of systems equipment whether it is telephony, data, or data networks. Staging/Integration prepares equipment for the implementation phase of a project or service call. This groups preparation process consists of software loads, system configuration/setup, wiring schematic review/installation, rack builds, peripheral component installation, testing, and burn-in. This group has the knowledge necessary to identify and/or create tools needed in the integration process.
Positions: Call Facilitator, Call Dispatcher, Level I Technical Support Representative, Level II Technical Support Representative, Assistant Manager of Technical Support, Manager of Technical Support
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